A pivotal moment for our region — and a bold path forwarD

Dear Friend,

My name is Heather McDonald, and I’m honoured to introduce myself as the new President and CEO of United Way Greater Toronto.  

I’ve stepped into this role because I believe deeply in United Way’s mission — and in the power of our collective efforts to improve life for the individuals and communities who need it most. 

This is a pivotal moment. Rising costs, economic uncertainty and a worsening housing crisis have made life harder for so many across Peel, Toronto and York Region. But I believe United Way is built for times like these. With nearly 70 years of experience behind us, we have the strength, partnerships and community trust to drive meaningful, lasting change.   

I’m excited to advance a bold 10-year strategy that will be laser-focused on expanding vital services so people can access food, shelter and economic stability; securing permanent, community-driven spaces for social service organizations to continue delivering programs that matter most; and scaling innovative solutions that break the cycle of poverty across the GTA.  

I’ve dedicated the past 25 years to the social and human services sector because I believe in the power of people — and what’s possible when communities and people come together to support one another. People like you.   

I’m incredibly grateful to be standing with this community of passionate, generous supporters. Together, we’ll build a future where everyone — not just some — has the chance to thrive. Any way we can.   

Thank you for believing in this work. I’m excited for what’s ahead.  

In Caledon, one food bank serves an area the size of Mississauga and Brampton combined. Run by United Way-funded Caledon Community Services, it’s seeing rising demand: thousands of people turned to it last year — a 40% jump since before the pandemic. In Toronto, food bank usage has surged by 273%. These numbers make it clear: hunger is a pressing crisis that food banks alone can’t solve. With supporters like you, we’re rolling up our sleeves — supporting food programs but also the wraparound services that make real change possible: housing, employment and mental health services. See how we’re tackling the food crisis from every angle.